If you have discovered a problem with your board, this troubleshooting guide will help direct you to the correct help article.


AreaIssueProblemSolution
PumpMy pump is not working

The gauge does not work

My Pump Pressure Gauge is not Working - What do I do?
PumpHose slips off of valveMore force is needed to attach the hose
Why Does My Pump Hose Keep Slipping Off and Not Attaching?
ValveAir is escaping from the string on the valve capYour valve has become looseHow to Tighten a Valve to Stop Leaks
ValveAir is escaping from around the outside edge of the valveYour valve has become looseHow to Tighten a Valve to Stop Leaks
BoardI have a pinhole punctureThe board has been pierced by a sharp objectHow to Patch a Puncture
PaddleThe paddle does not lock and slides up and downYou have not tightened the paddle clampThe clamp lifts up and turns like a spanner to tighten or loosen the grip.
How Do I Extend the Paddle?