Aquaplanet Product Warranty : Aquaplanet Help Centre UK

We know that sometimes things go wrong so we provide a warranty on the board and all parts and accessories in our packages.

This means you are covered for any manufacturing faults on the SUP board and all accessories for up to a year from purchase.

With our newest models, we are offering a 3 year warranty on the Board. See below for full details.

1-Year Warranty: Applies to all Aquaplanet SUP Models, sold prior to July 2025

3-Year Warranty: Applies to Aquaplanet Max & Max Plus Range, sold from July 2025

General Terms and Conditions - All Warranties

If a product is found to be defective by Aquaplanet, at their discretion, Aquaplanet’s responsibility shall be limited to repair or replacement of the defective product.

Aquaplanet will not be responsible for any costs, losses or damages incurred as a result of use of the product. This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

If an item is found to have cosmetic defects, but it is structurally sound, we are not obliged to repair or replace under warranty.

What does the warranty apply to?

Only products purchased directly from the Aquaplanet website and from Authorised Aquaplanet resellers. Warranties cannot be transferred.

If you have not purchased directly from Aquaplanet, any warranty claims must be supported by the original purchase receipt, clearly identifying the Authorised seller.

If a repair or replacement has taken place, the Warranty only applies for the remainder of the period from the original purchase date.

If a defect is found in the materials or craftsmanship, we will complete a repair, free of charge or replace at our discretion.

Repairs will be completed subject to available parts. We will do our best to match the original product, but we cannot guarantee that you will receive the exact product back.

This warranty is in addition to and does not affect your legal rights under laws.

Warranty Void Conditions

The warranty is void if any modification or alteration has been made to the product without authorisation from Aquaplanet in writing.

The warranty is void if the board is used for rental, teaching, or commercial purposes.

3-Year Warranty - Paddleboard Only

Your Aquaplanet inflatable paddleboard is covered by a 3-year limited manufacturer’s warranty from the original date of purchase. This warranty applies only to the paddleboard itself, not to any additional accessories included in the package.

1-Year Warranty - Accessories

Accessories provided in your paddleboard package – including but not limited to paddles, pumps, leashes, bags, fins, and repair kits – are covered by a 1-year limited warranty.

What does the warranty not cover?

Normal wear and tear.
Misuse, abuse, neglect or user error.
Punctures
Excessive UV/Heat Exposure (shown by distinct yellow glue staining around seams or fading of parts such as fins and logos)
Improper handling or storage
Intentional breakages
Lost items
Damage caused by anything other than defects in material or workmanship, this includes improper customer repairs or alterations.

Further breakdown by product / accessory

Paddles

The following is not covered - damage caused by impact with objects, falling on the paddle, paddle sinking, breakage or damage to the mechanism due to improper use, normal wear and tear or damage form use outside the intended purpose

Bag

The following is not covered - fading, tears, rips, holes caused by abuse or excessive strain. Zip damage from improper care, normal wear and tear or damage from use outside of its intended purpose

Fins & Leashes

The following is not covered - damage caused by use in surf zones, impact with objects or normal wear and tear or damage from use outside the intended purpose

How to make a warranty claim

Send your request in writing to support@aquaplanetsports.com, stating your order number, full name and address and providing proof of purchase.

Please include a picture or video detailing the nature of the issue for which you are making the claim.

The claim will be reviewed by our product team, to establish if the damage is covered by the terms of our warranty. If the damage is deemed to be as a result of misuse or wear and tear, you will be informed and Aquaplanet will not have any further responsibility to repair this.

If the damage is covered by the warranty, we will endeavour to repair or replace as per our warranty terms.

For minor aesthetic issues, we may ask you to complete the repair yourself, to enable you to continue using your product without a period of disruption. If you do not feel confident to complete the repair yourself, we will arrange for the product to be returned and complete a repair within 28 days. If the product cannot be repaired in this time, we will endeavour to issue a replacement of equal quality.

If you are prepared to complete the repair yourself, we will provide the materials and instruction to ensure that you can complete this.

If a return to Aquaplanet for repair is required, we will ask you to package up the product that requires repair and provide a pre-paid return label. On receipt of the product, we will check the product for the reported defects and complete the required repairs. Please note, it can take up to 28 days to process a return once we have received this. Refunds can only be issued within the first 30 days from the start of the warranty.

For major issues, reported within the first 6 months of the warranty period, where repair by you is not feasible, we will have the product returned and issue a new product in replacement. If the same product is not available, you may be offered an equivalent product instead.

Returns Policy - Paddleboards

We provide a 14 day cooling off period if you want to return your product unused. The product must be returned in its original packaging and be in a condition suitable for resale.

Should you choose to return your new product, you will only have to pay for the return of your board - either at your own cost or we can deduct a cost of £40 from your refund and arrange a collection. Please note this is for standard mainland UK addresses only, higher charges may apply to addresses in the Highlands, Channel Islands, off shore, Overseas or areas where our courier will charge more to collect from. Please check with us before at the time of your return enquiry.

Please note - although our official policy is 14 days, we do appreciate that given the nature of paddleboarding, the boards can be packed away and not used until a long time after purchase.

Therefore if the board is in new condition we may agree to returns on purchases made outside the 14 days on a discretionary basis.

Returns Policy - Accessories & Other items