We know that sometimes things go wrong so we provide a one year warranty on the board and all parts and accessories in our packages. This means you are covered for any manufacturing faults on all parts for up to a year from purchase.

General Terms and Conditions

If a product is found to be defective by Aquaplanet, at their discretion, Aquaplanet’s responsibility shall be limited to repair or replacement of the defective product.

Aquaplanet will not be responsible for any costs, losses or damages incurred as a result of use of the product. This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law

What does the warranty apply to?

Only products purchased directly from the Aquaplanet website and from Authorised Aquaplanet resellers.  Warranties cannot be transferred.

The warranty is void if any modification or alteration has been made to the product without authorisation from Aquaplanet in writing.

If a repair or replacement has taken place, the Warranty only applies for the remainder of the period from the original purchase date.

Repairs will be completed subject to available parts. We will do our best to match the original product, but we cannot guarantee that you will receive the exact product back.

If you have not purchased directly from Aquaplanet, any warranty claims must be supported by the original purchase receipt, clearly identifying the Authorised seller.

If a defect is found in the materials or craftsmanship, we will complete a repair, free of charge or replace at our discretion.

This warranty is in addition to and does not affect your legal rights under laws.

What does the warranty not cover?

  • Normal wear and tear.

  • Misuse, abuse, neglect or user error.

  • Punctures

  • Excessive UV/Heat Exposure (shown by distinct yellow glue staining around seams or fading of parts such as fins and logos)

  • Improper handling or storage

  • Intentional breakages

  • Lost items

  • Damage caused by anything other than defects in material or workmanship, this includes improper customer repairs or alterations.

Further breakdown by product / accessory


The following is not covered - damage caused by impact with objects, falling on the paddle, paddle sinking, breakage or damage to the mechanism due to improper use, normal wear and tear or damage form use outside the intended purpose


The following is not covered - fading, tears, rips, holes caused by abuse or excessive strain. Zip damage from improper care, normal wear and tear or damage from use outside of its intended purpose

Fins & Leashes

The following is not covered - damage caused by use in surf zones, impact with objects or normal wear and tear or damage from use outside the intended purpose

How to make a warranty claim

Send your request in writing to support@aquaplanetsports.com, stating your order number, full name and address and providing proof of purchase.

Please include a picture or video detailing the nature of the issue for which you are making the claim.

The claim will be reviewed by our product team, to establish if the damage is covered by the terms of our warranty. If the damage is deemed to be as a result of misuse or wear and tear, you will be informed and Aquaplanet will not have any further responsibility to repair this.

If the damage is covered by the warranty, we will endeavour to repair or replace as per our warranty terms. 

For minor aesthetic issues, we may ask you to complete the repair yourself, to enable you to continue using your product without a period of disruption.  If you do not feel confident to complete the repair yourself, we will arrange for the product to be returned and complete a repair within 28 days. If the product cannot be repaired in this time, we will endeavour to issue a replacement of equal quality.

If you are prepared to complete the repair yourself, we will provide the materials and instruction to ensure that you can complete this.

If a return to Aquaplanet for repair is required, we will ask you to package up the product that requires repair and provide a pre-paid return label. On receipt of the product, we will check the product for the reported defects and complete the required repairs. Please note, it can take up to 28 days to process a return once we have received this. Refunds can only be issued within the first 30 days from the start of the warranty.

For major issues, reported within the first 6 months of the warranty period, where repair by you is not feasible, we will have the product returned and issue a new product in replacement. If the same product is not available, you may be offered an equivalent product instead.

Returns Policy - Paddleboards

We provide a 14 day cooling off period if you want to return your product unused. The product must be returned in its original packaging and be in a condition suitable for resale.

Should you choose to return your new product, you will only have to pay for the return of your board - either at your own cost or we can deduct a cost of £40 from your refund and arrange a collection. Please note this is for standard mainland UK addresses only, higher charges may apply to addresses in the Highlands, Channel Islands, off shore, Overseas or areas where our courier will charge more to collect from. Please check with us before at the time of your return enquiry.

Please note - although our official policy is 14 days, we do appreciate that given the nature of paddleboarding, the boards can be packed away and not used until a long time after purchase. 

Therefore if the board is in new condition we may agree to returns on purchases made outside the 14 days on a discretionary basis.

Returns Policy - Accessories & Other items

We provide a 14 day cooling off period if you want to return your product unused. The product must be returned in its original packaging and be in a condition suitable for resale.

Should you choose to return your new product, you will need to pay to return this to us. If there is a fault with the item, this will be dealt with under the warranty.

Please contact us for the return address and instructions.