Getting Started / FAQ

How should I store my board?
We recommend storing your board clean and dry in the bag, away from direct sunlight.  You should also make sure that the board is not kept in a place wi...
Tue, 18 Jan, 2022 at 12:24 PM
Can I keep my board inflated?
Yes, you can keep your board inflated.  We do recommend that you fully clean and dry your board and keep it stored out of direct sunlight in a cool dr...
Tue, 18 Jan, 2022 at 12:30 PM
Why does my pump hose keep slipping off the valve?
Usually, you just need to push harder when attaching the hose. You should feel the hose slot into place as you twist. It can sometimes take some force t...
Tue, 18 Jan, 2022 at 1:04 PM
Can I bring my dog on board?
Yes, we have lots of customers who love taking their pooch with them on adventures! Here are a few helpful things to consider: Are you making sure ...
Tue, 18 Jan, 2022 at 1:05 PM
My valve is leaking after I disconnect the hose, why?
If the leak is explosive and air is rushing out then the valve is in the open position and needs to be closed – quickly!  It is easy to forget to check ...
Tue, 4 Oct, 2022 at 4:02 PM
Will rocks or sunken objects damage my inflatable board?
Although our boards are made of strong PVC and will withstand minor knocks and scrapes, we would advise to take caution when paddling around rockier areas ...
Tue, 18 Jan, 2022 at 12:30 PM
What is the tool in the repair kit for?
The tool in the repair kit is for tightening or removing the valve on your board if you notice a leak. More information about tightening your valve can be f...
Tue, 18 Jan, 2022 at 12:29 PM
My pump pressure gauge is not working - what do I do?
Your high pressure pump gauge requires quite a bit of back pressure to get the needle ‘off the stop’ – sometimes as much as 5-7psi. Even though you’ve pump...
Tue, 18 Jan, 2022 at 12:34 PM
My fin is too difficult to slide in / out
The slide-in fins can occasionally become stiff to install and remove due to the fin box being slightly curled when stored.  Normally, the fin can be re...
Tue, 18 Jan, 2022 at 12:27 PM
How does the Roof Rack inflate?
This clever invention is an inflatable, multi purpose, portable load carrier that fits most cars. It can be fitted and removed in just minutes.  What do...
Fri, 11 Nov, 2022 at 11:50 AM